Frequently asked questions

Find answers about delivery, orders, sizing and returns. If you need further help, please contact our team.

Shipping & tracking

Where do you deliver, and how much does shipping cost?

We dispatch orders from the United Kingdom and offer free delivery on all UK orders. Please see our Shipping Policy for more information.

How long will my order take to arrive?

Order preparation takes an estimated 2–3 business days, followed by 4–9 business days in transit. The estimated total is 6–12 business days, counted Monday to Friday. These times are estimates, not guaranteed delivery dates.

How can I track my order?

All orders include tracking. We send your tracking number by email so you can follow your delivery on our Track Your Order page. If you cannot find the email, check your spam folder or contact us with your order number.

What should I do if my delivery is delayed?

Check the latest update on our Track Your Order page. If your order is taking longer than expected or the tracking information is unclear, email support@chamberelle.com with your order number and a description of the issue so we can help.

Orders & payment

Which payment methods can I use?

You can see the payment options available for your order at checkout. For further information, visit our Payment Policy. If you have a question before paying, please contact us.

I cannot find my order confirmation. What should I do?

Check your spam or junk folder and the email address you used at checkout. If you still cannot find it, email support@chamberelle.com so we can help you check your order.

Products & sizing

How do I choose my size?

Check the sizing information for the specific product you are considering, as measurements and fit can vary between styles. Where a size guide is available, follow its measurement instructions. If information is missing or you are unsure, contact us before ordering.

Where can I find information about a jacket’s materials?

Please check the description and product details for the jacket you are interested in. Materials can vary between products. If a detail you need is not listed, contact us before purchasing.

How should I care for my jacket?

Follow the care label supplied with your jacket and any product-specific care information. Different materials may need different care. If the instructions are missing or unclear, please contact us before cleaning the item.

Returns & refunds

How do I start a return?

Email support@chamberelle.com with your order number and details of the item you would like to return. We reply to return-related emails within 24 hours and provide the return address and instructions by email. Please also read our Return & Refund Policy.

What are the return conditions and costs?

Please read our Return & Refund Policy for the return period, conditions and any applicable costs. If you are unsure how the policy applies to your order, email us before sending the item back.

What if my item arrives damaged or I receive the wrong item?

Email support@chamberelle.com with your order number and a description of the problem. If possible, include photos to help us understand what happened. You can still contact us for help if you cannot provide photos.

When will I receive my refund?

Please see our Return & Refund Policy for refund terms and timescales. For an update on a particular refund, email support@chamberelle.com with your order number.