Payment Policy

This Payment Policy applies to purchases made through chamberelle.com, operated by NATURSENSE LTD, trading as Chamberelle.

1. Currency and prices

Prices are displayed in pounds sterling (GBP). The total amount payable, including applicable taxes, is shown before you confirm your purchase.

We offer free shipping within the United Kingdom. Please refer to our Shipping Policy for delivery information.

We will not charge you for optional extras without your agreement. Changes to our prices do not change the agreed price of an order you have already placed.

2. Accepted payment methods

We use Shopify Payments to process payments.

We accept the following payment methods:

Visa
Mastercard
American Express
Diners Club
Discover
Maestro
UnionPay
Apple Pay
Google Pay
Klarna
Shop Pay
Shop Pay Installments

The options available for your particular order are shown at checkout. Availability may depend on your device, order and the payment provider’s eligibility requirements.

Klarna and Shop Pay Installments are subject to eligibility and approval by the relevant provider. Any repayment schedule, interest or other applicable charges will be presented by the provider before you agree to the payment arrangement.

3. Payment authorisation and order confirmation

Payments are captured automatically when you place your order. For payments made in full, your selected payment method is charged at checkout.

If you choose a deferred-payment or instalment option through Klarna or Shop Pay Installments, the amounts and dates on which you pay are governed by the arrangement agreed with that provider. Automatic processing of your order does not mean that the full amount of an instalment plan is taken from your account immediately.

You must be authorised to use your chosen payment method and provide accurate billing information.

Payments are subject to authorisation by your bank or payment provider. Additional verification may be required to complete the transaction.

We will send your order confirmation to the email address provided when placing your order.

If we cannot fulfil an order and cancel it, any payment taken for the cancelled items will be refunded without undue delay.

4. Payment problems

If your payment is declined or cannot be completed, check your billing details and contact your bank or payment provider for assistance.

If you need help with an order, believe you have been charged incorrectly or notice a duplicate transaction, contact support@chamberelle.com
Include your order number, if available, and the date and amount of the transaction so we can investigate.

Please do not send your full card number, card security code, PIN or banking password by email.

5. Refunds

Refunds for accepted product returns are made to the original payment method.

We issue refunds within 8 calendar days of receiving your returned item. If an earlier statutory reimbursement deadline applies, we will comply with it.

After we issue the refund, it may take up to 10 business days to appear in your account, depending on your bank or payment provider. We will confirm by email when the refund has been issued. Please contact support@chamberelle.com if it has not appeared after this period so we can help trace it.

Please refer to our Return & Refund Policy for return eligibility, the return procedure and cancellation rights. Nothing in this Payment Policy limits your statutory rights.

For purchases made using Klarna or Shop Pay Installments, refunds are handled through the original payment service. The provider will apply the refund to your payment arrangement, which may reduce an outstanding balance or return money already paid, as applicable. Please check the provider’s updated payment schedule.

6. Payment security and privacy

Shopify maintains Level 1 PCI DSS certification for its platform. Payment information is handled through Shopify and the applicable payment service.

Please enter payment details through the checkout and the payment provider’s payment process. Never share your card security code, PIN or banking password with our customer support team.

Our Privacy Policy explains how personal information is handled in connection with your order. Your payment provider may also have its own privacy policy describing how it handles payment information.