Refund policy

Chamberelle is operated by NATURSENSE LTD. This policy applies to all products purchased from Chamberelle for delivery within the United Kingdom.

Our 30-day return policy

You can request a return within 30 calendar days of receiving your order if you change your mind about your purchase.

For requests made under our extended commercial return offer after the statutory cancellation period, please post the item within 72 hours of requesting the return. If you exercise your statutory cancellation right, you have 14 days after notifying us to send the goods back, as explained below.

Items returned under our extended commercial offer must be unused. You may try clothing on at home to check its fit and appearance, just as you would in a shop, but it must not have been worn beyond trying it on. These commercial conditions do not limit your statutory cancellation rights or your rights when an item is faulty, damaged or not as described.

How to arrange a return

Contact us through the contact form on our website or email support@chamberelle.com
To help us identify your purchase, please include your order number or other proof of purchase and the item you wish to return.

We will email you a prepaid return label to download and print, together with the return address and instructions. Returns are sent by post. Please use the return address provided in that email.

Return costs

Returns are free of charge. This includes returns because you have changed your mind or chosen the wrong size, as well as returns of faulty, damaged or incorrect items.

We provide the prepaid return label and do not charge a restocking or return handling fee.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or different from what you ordered, contact support@chamberelle.com or use our contact form so we can help resolve the issue and arrange a free return where required.

The unused-item condition and our commercial return window do not remove your statutory rights or any remedies available to you for faulty goods.

Exchanges

We do not offer direct exchanges for another size, colour or product. To order a different item, return your original item under this policy and place a new order for the item you want.

Refunds

Refunds are made to the original payment method. We do not charge a fee for issuing a refund.

We issue refunds within 8 calendar days of receiving your returned item. If an earlier statutory reimbursement deadline applies, we will comply with it.

After we issue the refund, it may take up to 10 business days to appear in your account, depending on your bank or payment provider. We will confirm by email when the refund has been issued. Please contact support@chamberelle.com if it has not appeared after this period so we can help trace it.

For purchases made using Klarna or Shop Pay Installments, refunds are handled through the original payment service. The provider will apply the refund to your payment arrangement, which may reduce an outstanding balance or return money already paid, as applicable. Please check the provider’s updated payment schedule.

When you cancel your whole order under your statutory cancellation right, we also refund the standard delivery charge you paid. If you chose a more expensive delivery service, we refund up to the cost of our standard delivery option.

For change-of-mind returns made under our extended commercial offer after the statutory cancellation period, original delivery charges are not refunded. This does not limit any right you have to recover delivery charges for faulty or incorrect goods or under applicable law.

Cancelling an order before dispatch

You may request cancellation at any time before dispatch by emailing support@chamberelle.com

If your order has already been dispatched, you can use the return process described in this policy. This pre-dispatch process does not limit your statutory cancellation or return rights after dispatch or delivery.

Your statutory cancellation rights

For online purchases covered by the UK statutory cancellation right, you may tell us you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to send the goods back. You can notify us by email or any other clear statement; you do not have to use a particular form.

Where applicable, reimbursement will be made without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever is earlier. Nothing in this policy reduces your statutory rights.