Shipping policy

At Chamberelle, we offer free shipping within the United Kingdom, with orders dispatched from our UK warehouse. This policy explains our processing times, estimated delivery times and how to get help with your delivery.

1. Shipping destinations and costs

We deliver throughout the United Kingdom. Shipping is free of charge, with no regional or product exclusions under this policy.

Orders are dispatched from our warehouse at 28-6 Aylesbury Cl, Salford M5 4FQ, United Kingdom, to the delivery address provided at checkout.

2. Order processing and delivery times

Stage	Estimated time
Order processing	2–3 business days
Transit after dispatch	4–9 business days
Total estimated delivery time	6–12 business days

Business days are Monday to Friday, excluding UK bank holidays. Weekends and bank holidays are not included in these estimates.

Processing time covers preparing your order and handing it to the carrier. Transit time begins once the carrier has received your parcel. The total estimated delivery time includes both stages.

Order cut-off time: 6:00 PM (18:00), Monday to Friday.
Time zone: Greenwich Mean Time (GMT, UTC+0).

Orders placed before the cut-off on a business day begin processing that day. Orders placed after the cut-off, at weekends or on UK bank holidays begin processing on the next business day. Processing then takes the 2–3 business days stated above; the cut-off does not mean same-day dispatch.

These timeframes are estimates. If we become aware of a delay affecting your order, we will contact you with the available information. Delays do not affect your statutory consumer rights.

3. Tracking your order

Once your order has been dispatched, we will send you an email containing your tracking information.

You can also check your delivery progress through Track Your Order on our website.

If you have not received your tracking email or need help checking your order, contact support@chamberelle.com and include your order number.

4. Delivery details and address changes

Please check that your delivery address and contact details are correct when placing your order.

If you notice an error, email support@chamberelle.com as soon as possible with your order number and the correct details. We will check whether the address can still be amended. Changes may not be possible once your order has been dispatched.

5. Delayed or unsuccessful deliveries

If your order has not arrived within the estimated delivery period, or tracking shows an unsuccessful delivery, please contact support@chamberelle.com

We will review the tracking information, contact the carrier where necessary and explain the next steps. If a parcel is returned to us, we will contact you to discuss the available options.

Where you are legally entitled to cancel because of a delivery failure, we will refund the payments due without undue delay. A carrier investigation does not remove or postpone your statutory rights.

6. Lost, damaged or incorrect deliveries

If your parcel appears to be lost, arrives damaged or contains an incorrect item, contact support@chamberelle.com with your order number and a description of the issue. Photographs of any damage or incorrect item, where available, can help us investigate.

We will work with you to resolve the issue and provide the replacement, refund or other remedy to which you are entitled. Please also refer to our Return & Refund Policy.

For deliveries arranged by Chamberelle, we remain responsible for the goods until you, or a person you have nominated to receive them, takes physical possession of them.

7. Cancellations and returns

To cancel an order before dispatch, email support@chamberelle.com with your order number.

If your order has already been dispatched, please refer to our Return & Refund Policy for the return procedure and applicable time limits. Dispatch does not remove your statutory cancellation rights.

8. Changes to this policy

We may update this policy for future orders. Updates will not reduce the rights or delivery commitments applicable to an order you have already placed.