Terms of service

Overview

This website is operated by NATURSENSE LTD, trading as Chamberelle. Throughout these Terms of Service, “we”, “us” and “our” refer to NATURSENSE LTD.

These Terms apply to your use of chamberelle.com and purchases made through our store. Please read them together with our Return & Refund Policy, Privacy Policy and the delivery information provided for your order. You may save or print a copy for your records.

Nothing in these Terms limits your statutory rights as a consumer.

1. Using our store

You must have the legal capacity to enter into a purchase contract and be authorised to use the payment method you provide.

You agree to provide accurate contact, billing and delivery information. If you notice an error after placing an order, contact support@chamberelle.com as soon as possible.

If you create or use a customer account, keep your login details secure and notify us if you believe someone has accessed it without permission.

2. Product information

We take reasonable care to describe our products accurately. Please read the product description, sizing information and care instructions before ordering.

Colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description and meet the standards required by law.

We may update product information or remove products from sale. Changes will not reduce your rights in relation to an order already placed.

3. Orders and availability

Please check the items, sizes, quantities and delivery details before submitting your order. We will send confirmation of your order to the email address you provide.

If a product becomes unavailable, payment cannot be authorised or another issue prevents us from fulfilling your order, we will contact you to explain the problem and the available options.

We will not substitute a materially different product or increase the price of an existing order without your agreement. If we cancel an order we cannot fulfil, any payment taken for the cancelled items will be refunded without undue delay.

4. Prices and payment

Prices are displayed in pounds sterling (GBP). The total amount payable, including applicable taxes and any delivery charges, will be shown before you complete your purchase.

Available payment methods are displayed at checkout. You must be authorised to use the method selected. Any payment-provider terms applicable to your chosen method will also apply to that payment service.

Payments are processed through Shopify Payments and captured automatically when you place your order. For payments made in full, your selected payment method is charged at checkout. If you choose a deferred-payment or instalment option through Klarna or Shop Pay Installments, the amounts and dates on which you pay follow the arrangement agreed with that provider. Please refer to our Payment Policy for further details.

We will not charge you for optional extras without your agreement. Price changes apply to future orders and do not change the agreed price of an existing order.

Any specific conditions for a promotion or discount will be stated with the offer. Those conditions do not remove your statutory rights.

5. Shipping and delivery

Delivery options, charges and estimated times are provided before you complete your purchase. Please also refer to our Shipping Policy for the arrangements applicable to your order.

Delivery estimates do not remove your rights if goods are delayed or not delivered. Contact support@chamberelle.com if you experience a delivery problem.

For deliveries arranged by us, the goods remain our responsibility until you, or a person you nominate to receive them, take physical possession of them.

6. Cancellations, returns and refunds

You may request cancellation before dispatch by emailing support@chamberelle.com
If the order has already been dispatched, your cancellation and return rights continue to apply.

Our Return & Refund Policy explains the full conditions, including:

30 calendar days from delivery to request a change-of-mind return.
Free returns by post, with a prepaid label supplied for download and printing.
Unused items, with clothing permitted to be tried on at home to check fit and appearance.
No direct size or colour exchanges; return the item and place a new order instead.
Refunds issued to the original payment method within 8 calendar days of receiving the returned item, subject to any earlier statutory reimbursement deadline. After issue, your bank or payment provider may take up to 10 business days to credit the refund.

The policy explains the applicable deadlines for posting returns and the treatment of original delivery charges. Our commercial return conditions do not limit statutory cancellation rights or remedies for faulty, damaged or incorrectly supplied goods.

7. Intellectual property

The website’s text, images, graphics, logos and other content are protected by applicable intellectual property rights belonging to us or their respective owners.

You may use the website for lawful browsing and shopping and save copies of information needed for your purchase or records. Other copying, modification, distribution or commercial exploitation requires permission from the relevant rights holder, unless permitted by law.

8. Acceptable use

You must not use the website to commit fraud, impersonate another person, send unlawful material, infringe intellectual property rights, introduce malicious software or attempt unauthorised access to systems or personal information.

We may restrict access where reasonably necessary to address unlawful activity, misuse or security risks. This does not remove our obligations concerning existing orders or refunds.

9. Reviews and other submissions

If you submit a review or other material for publication, it must reflect your honest experience and must not infringe another person’s rights or contain unlawful, abusive or misleading content.

By submitting material for publication, you allow us to display it for the purpose for which you supplied it. This does not give us permission to publish private customer-service correspondence as promotional content.

We may moderate material that breaches these conditions. We will not alter a genuine review to misrepresent the customer’s experience.

10. Relationship with Shopify

Our store is powered by Shopify, which provides the ecommerce platform used to operate the website.

Purchases from Chamberelle are made directly with NATURSENSE LTD. Shopify is not the seller of the products you purchase from us. Questions about orders, delivery, returns or refunds should be directed to support@chamberelle.com

Nothing in these Terms excludes any responsibility that cannot lawfully be excluded.

11. Third-party services and links

The website may contain links to external websites or give access to services operated by third parties. Those providers may have their own terms and privacy policies, which you should review before using their services.

We do not control independent third-party websites. This does not exclude any responsibility we have for services supplied as part of your purchase or under applicable law.

12. Privacy

Please refer to our Privacy Policy for information about how personal information is collected, used and shared in connection with the store.

Agreeing to these Terms does not by itself constitute consent to optional marketing or non-essential cookies.

13. Website availability and our responsibility

We take reasonable care in operating the website, but access may occasionally be interrupted for maintenance, technical issues or circumstances beyond our reasonable control.

If an interruption affects your order, contact support@chamberelle.com
Your rights concerning products, payments, delivery and refunds remain unaffected.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.

14. Changes to these Terms

We may update these Terms to reflect changes to the website, our services or applicable law. The version applicable to your purchase is the one in effect when you place the order, unless a change is required by law or you agree otherwise.

Changes will not retrospectively reduce your rights under an existing order. Where required, we will notify you of material changes.

15. General provisions

If a provision is found to be unlawful or unenforceable, the remaining provisions continue to apply insofar as they can operate fairly and lawfully.

A delay in exercising a right does not mean that the right has been waived. These Terms do not remove any binding information or promises provided to you as part of your purchase.